Keeping Control

Deposit Limits

Take control of your spending by setting daily, weekly, or monthly deposit limits that help you manage your budget effectively. These limits ensure you can enjoy Betano’s services responsibly while avoiding financial strain.

Once activated, the limit remains in effect for your chosen time frame (day, week, or month) and automatically resets at the end of that period.

If you wish to increase your deposit limit, the change will take effect after a mandatory 24-hour waiting period. Reductions, however, take effect immediately.

Loss Limits

Protect yourself from excessive losses by setting daily, weekly, or monthly loss limits. This tool ensures you can enjoy gaming responsibly without turning fun into regret.

These limits cap the maximum amount of money you’re willing to lose during your chosen time frame and reset automatically once the period ends.

Loss limits are based on the actual real money you’ve deposited. For example, if you set a loss limit of 100, deposit 100, then turn it into 300 and lose 150, you haven’t reached your loss limit yet because you’re still up by 50 — you haven't lost any of your initial deposit.

Increasing your loss limit requires a 24-hour waiting period, while reductions take effect immediately.

Wagering Limits

Maintain control of your gambling habits by setting daily, weekly, or monthly wagering limits. This feature helps you regulate how much you stake, ensuring a balanced and enjoyable experience.

Once in place, these limits reset automatically at the end of your selected time frame.

If you wish to increase your wagering limit, the change will take effect after a 24-hour cooldown period. Lowering your limit, however, is effective immediately.

Number of Bets Limits

This tool helps users manage their gambling activity by setting a maximum number of bets they can place within a specified time frame.

The limit allows users to decide how many bets they wish to place daily, weekly, or monthly. A "bet" is defined as one single wagering: one spin in Casino or one betslip in Sportsbook. Once the limit is reached, no additional bets will be accepted until the chosen time frame resets.

More restrictive changes take effect immediately, while less restrictive changes or limit removals require a 24-hour cooldown period before becoming active.

Betting Time Limits

Manage your gaming habits by setting a daily limit on the number of hours you can spend placing bets. This tool allows you to set a time restriction (1 to 23 hours) for the next 24-hour period, applying across all Betano products.

Once your limit is reached, you’ll receive a notification, and no new bets will be accepted until the 24-hour period resets. Requests to reduce your limit take effect immediately, while increases or removals require a 24-hour waiting period before becoming active.

Withdrawal Cancellation Blocking

Avoid second-guessing your decisions with the "Withdrawal Cancellation Blocking" feature. By activating this tool, you ensure that once a withdrawal is requested, it cannot be cancelled, promoting better financial discipline.

Deactivating it requires a 24-hour waiting period before the change takes effect.

Session Timer

Keep track of your gaming time with the Session Timer. This feature provides an alert that includes a summary of your financial transactions and the time spent in the current gaming session. The first alert appears after 4 hours of continuous play, followed by additional alerts every 2 hours thereafter.
Upon receiving the alert, you can choose to end the session or remain logged in. This feature cannot be disabled.

Take a Break

If you need a short break from gaming, the "Take a Break" feature allows you to temporarily restrict access to your account for 24 hours, 1 week, 1 month, or 6 weeks. This tool helps you pause, refocus, and return to gaming with a clear mindset.

Once activated, a "Take a Break" cannot be revoked or shortened.

Self Exclusion

If you feel the need to take a longer break from gaming, self-exclusion is a powerful tool to help you regain control. Through self-exclusion, you can block access to your account for a period of 6 months, 12 months, 24 months, or permanently. This option is ideal for players who recognise it’s time to step back and prioritise their well-being.

Self-exclusion is a key part of our commitment to responsible gaming. At Betano, the health and safety of our players are our top priority, and self-exclusion provides an effective way for you to take a break from gaming without the ability to access your account during the selected period.

During the self-exclusion period, you will be unable to log in or participate in any gaming activities. It’s important to note that the self-exclusion process is irreversible for the chosen period. If you wish to reduce or revoke your self-exclusion before the end of the period, you must provide a clear explanation of the reason for the request. Our aim is to support you in making informed and responsible decisions about your gaming experience, ensuring that you can step back safely and also receive any help and assistance you may need.

You can activate self-exclusion through the Player Protection section of your account or by contacting Customer Service. We are here to support you in having a safer and more controlled gaming experience.