Playing responsibly, what’s to know

Visit the Player Protection section in your account. Select Self-exclusion and then the timeframe and the reasoning, while you can also contact our Customer Support for any additional help.

Take a Break: By selecting this feature, you can take a break at any time for 24 hours, 1 week, 1 month, or 6 weeks. You can extend the break period at any time with immediate effect. Temporary Account Suspension becomes effective from the moment it is set and remains valid for the duration you select.

Self-Exclusion: Self-Exclusion starts from the moment it is set and is valid for the period of time you choose (6 months, 12 months, 24 months, or permanently). Once set, you can increase the duration at any time with immediate effect. You can revoke your self-exclusion unless it is mandated by a court decision. To revoke a self-exclusion, visit the Player Protection section of your account.

You can increase the time frame of your self-exclusion at any time with immediate effect, but you cannot reduce it. To lift a self-exclusion, visit the Player Protection section of your account, but keep in mind that, for your protection, the revocation will only take effect 24 hours after it has been registered. IMPORTANT: Accounts that were self-excluded for 'addiction/gambling-related issues' cannot be reactivated.

Yes, once the set period expires, your account restores full access to our products and services. To lift a Self-Exclusion, please visit the Player Protection section of your account.

As many times as you want. One of the Responsible Gaming best practices is to take regular breaks from your gaming activity as often as you feel it is needed.

When you apply self-exclusion to your account, your account balance remains available for the selected period, allowing you to request a withdrawal or keep it in your account for use after the self-exclusion period ends (in the case of temporary self-exclusion). If you have any questions, you can contact our Customer Support for further information and assistance regarding the withdrawal of your remaining account balance.

The bets are still valid and any winning settlement will be transferred automatically to your betting account.

Winnings from any settled bets will automatically be transferred to your betting account. In the case of self-exclusion, you can log in to your account and withdraw your balance, but you will not be able to make new deposits or place bets.

Visit the Player Protection section in your account to select from a variety of limitations features for your protection.

Loss Limits: Loss limits take effect from the moment they are set. Their calculation is based on the Betting P&L, taking into consideration real money you have deposited, and they are defined over a specific time frame (daily, weekly, monthly). These limits reset automatically and are applied again for the selected time frame. Open bets and/or tournaments are considered in the calculation of loss limits.

Deposit Limits: Deposit limits are set over a defined time frame (daily, weekly, monthly). Their calculation is based on the total amount of money deposited into your account during the selected period. These limits reset automatically and are reapplied for the chosen time frame.

Wagering Limits: Wagering limits take effect immediately upon being set. Their calculation is based on the total amount wagered and applies to a specific time frame (daily, weekly, monthly). Once the selected period ends, these limits reset automatically and are reapplied. Open bets are considered in the calculation of wagering limits. You can have multiple active wagering limits at any time. You can decrease your wagering limits immediately, but increasing them will take 24 hours from the date of your request.

Bet Number Limits: This tool allows users to manage their gambling activity by setting a maximum number of bets for a specific time frame (daily, weekly, monthly). A bet is considered an individual wager, such as a spin in the Casino or a Sports Betting slip. Once the limit is reached, no additional bets will be accepted until the period resets. Stricter adjustments take effect immediately, while less restrictive changes or limit removals require 24 hours to take effect.

Betting Time Limits: This feature allows users to set a daily limit (between 1 and 23 hours) for the time spent on betting activities across all Betano products. Once the limit is reached, no additional bets can be placed until the 24-hour period resets. Reductions in the limit are applied immediately, while increases or removals take effect after 24 hours.

Withdrawal Request Cancellation: You may deactivate the withdrawal request cancellation feature in your account at any time by selecting 'Do Not Allow Withdrawal Request Cancellation'. This request takes immediate effect. To reactivate the feature, select 'Allow Withdrawal Request Cancellation', which will take effect 24 hours later. To prevent a pending withdrawal request from being executed, enter your password and select 'Save'.

Session Timer: The session timer feature notifies you when the selected time frame is reached during a session. You can choose to log out or remain logged in. The time frame can be set to a value between 1 and 8 hours. Reducing the session timer takes immediate effect, while increasing it or turning off the timer takes effect after 24 hours.

Reality Check: You can activate the reality check feature at any time to receive hourly updates on your session duration, as well as information about your winnings and losses during this period. Activating this feature takes immediate effect, but requests to deactivate it will be applied seven days after the initial request.

Visit the Player Protection section in your account but keep in mind that for your own protection, you can decrease your limits anytime but it will take 24 hours from the requested date in order to increase them again.

In order for you to know which spending limit is right for you, we strongly suggest following this equation:

(Υοur income) - (Daily costs of living) - (Bills) - (Money you spend on other hobbies) = (Maximum allowed amount that you could spend on betting)

Never forget to make the provisions for unforeseen costs that life can bring.

We recommend logging out of devices shared with minors and never use autofill passwords if the device can be easily accessed by minors.

If you share your computer with friends or family who are under the legal age to register or bet on our site, please consider parental filtering solutions, such as Net Nanny® or GamBlock®.

To speak with someone who can give you professional advice and support, please contact any of these organizations: Gambling Therapy, Jogadores Anônimos.

Yes, all of them provide their services free or charge.

The answer is no. According to paragraph 6.1.3 in our Terms and Conditions, "We only allow one account per customer. You’re prohibited from acting as an intermediary by placing bets for third parties or opening multiple accounts. If we suspect that You’ve opened multiple accounts, we reserve the right to temporarily block or permanently close all associated accounts and report this to the authorities if needed. Any winnings, bonuses, or free bets associated with these accounts will be voided, and funds may be withheld if found to be from illegal sources."

The answer is no. According to paragraph 6.3.1 in our Terms and Conditions, "Your Betano Account is for Your use only. You are fully responsible for safeguarding Your login credentials, and Betano isn’t liable for any misuse due to sharing or careless handling of Your details. You are the only entitled person to all profits and benefits derived from their Betano Account."

According to paragraph 7.12 in our Terms and Conditions, "If You use a payment method in respect of which You are not the account holder and/or You make use of funds which do not belong to You, including the use of a payment method which is defrauded, stolen, cloned, or unauthorized, we reserve the right to treat any deposit into the Betano Account as being invalid (and any winnings arising from such deposit as void), as well as making communications to the competent authorities in accordance with legislation and regulations."

Yes. According to paragraph 6.2.1 in our Terms and Conditions, "As part of our registration process, we follow a Know Your Customer (KYC) protocol. You’ll need to fill out the registration form accurately, providing Your name, date of birth, CPF (taxpayer number), nationality, gender, address, and contact details (email and mobile number), as well as payment information. This information must be truthful and correct."

Yes, please check our Privacy Policy to see the measures we take to keep your information safe.

Yes, please check our Privacy Policy to see the measures we take to keep your information safe.

Find one from our available contact agents in the hours mentioned here: Customer Support